Privacy Policy
Last updated: [date]
The Social Osteria ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use and look after your information when you visit our website or contact us, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
The Social Osteria is the data controller for the personal data collected through this website.
Address: [business address]
Email: [contact email]
Phone: 0161 553 1542
What information we collect
When you get in touch through our website, for example using our contact form, we may collect:
- Your name
- Your email address
- Your phone number
- Any details you include in your enquiry, such as booking requests or questions
We may also collect limited technical information automatically, such as your IP address, browser type and how you use the site, through cookies and similar technologies (see "Cookies" below).
How we use your information
We use the information you give us to:
- Respond to your enquiries and contact you about bookings
- Contact you about The Social Osteria, including news, events, offers and other marketing activities
- Improve our website and the service we provide
Our lawful basis for using your data
We process your personal data on the following bases:
- Consent, where you agree to hear from us by submitting your details or opting in to marketing
- Legitimate interests, where we use your data to run and improve our business, provided this doesn't override your rights
- Contract, where we need your details to manage a booking you've asked for
Marketing
We will only send you marketing communications if you have agreed to receive them. You can opt out at any time by clicking "unsubscribe" in any email, or by contacting us at [contact email]. We will never sell your data to third parties.
Who we share your data with
We only share your information with trusted third parties who help us run our business, such as our website host (Webflow), email and booking providers, and analytics tools. These providers are only permitted to use your data to provide services to us. We may also share information if we are legally required to.
How long we keep your data
We keep your personal data only for as long as necessary for the purposes set out above. Enquiry and booking information is generally kept for [12 months / 24 months]. Marketing contact details are kept until you unsubscribe or ask us to delete them.
How we protect your data
We take appropriate technical and organisational steps to keep your personal data secure and to prevent it from being lost, misused or accessed without authorisation.
Your rights
Under data protection law you have the right to:
- Access the personal data we hold about you
- Ask us to correct inaccurate or incomplete data
- Ask us to delete your data
- Restrict or object to how we use your data
- Withdraw your consent at any time
- Request that your data is transferred to another provider
To use any of these rights, contact us at [contact email]. We will respond within one month.
Cookies
Our website may use cookies to make the site work properly and to understand how visitors use it. You can control or delete cookies through your browser settings. Where required, we will ask for your consent before setting non-essential cookies.
Third-party links
Our website links to third-party sites such as Instagram and Facebook. We are not responsible for their privacy practices, so please read their policies separately.
Complaints
If you have a concern about how we handle your data, please contact us first at [contact email] and we will do our best to put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page, with the date above.
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